booking terms

cancellations

In the rare instance that we have to cancel a class, course or workshop, we will notify you in advance and refund you any fees paid in full if you have pre-paid. If you cancel before the start of a course, the refund will depend on the amount of notice we have received and percentage refunds are shown below. 

refund rates & notice period

drop in classes: We really appreciate online bookings for classes as this reduces queues and makes your arrival smoother, so we aim to be flexible if you cannot make a class.
If you can give more than 24 hours notice, we can either give a full refund or move your booking to another class. After this period, contact us before the start of the class and we can move your booking onto another class or offer credit at BNHC. Unfortunately if you do not show up and do not contact us in advance, we cannot issue refunds or exchanges. 

courses & workshops: You must give minimum 24 hours notice before the start of a course or workshop to be eligible for any refund.
2 weeks (14 days) or more: Full refund.
1-2 weeks: 75% refund or full credit on account.
Less than 1 week (7 days): 50% refund or 75% credit on account.

Unfortunately we cannot offer refunds if you arrive too late to enter a class or workshop, and advise you aim to arrive at least 10 minutes before the start of the event. However if you are running late call reception before the start of the class/event to inform us so we can try to arrange late access. We do not give refunds for sessions missed within a course, and it is not possible to ‘transfer’ sessions missed to another course or date.

account credit/gift vouchers

Any credit on account either offered in rebate by the centre or issued as a gift will be valid for 1 year from the date issued or as stated on the gift card/voucher.

replacement classes

Occasionally we may offer you a substitute teacher if the usual teacher is not able to teach a particular class. We prefer to be able to offer you an alternative rather than just cancelling outright. If we are unable to source a substitute teacher and you are on a course, your usual teacher will offer a replacement class on another date. If you cannot make this replacement class, or there is no time on the schedule to offer a replacement class, we will refund you the value of that class. Use our online timetable to stay up to date!

advance booking & arrivals

Make sure that you book well in advance of the course/workshop starting to avoid disappointment. We work on a first-come, first-served principle both for courses and drop-in classes. Reception is staffed during core hours, outside these times a volunteer or teacher will open the reception 10-15 minutes before the class to allow entry. We cannot guarantee entry after the start of a class, course or workshop unless you contact us - if you are running late, please give us a call and we will do our best to ensure access for late arrivals.

 

Upcoming Events

BNHC Gift Vouchers sold online and at reception!
Stuck for present ideas? Give the gift of health & wellbeing with a BNHC gift voucher! ... read more
Headstand Workshop | Yoga & Mindfulness, Sat 19 Oct
Join Lucy for a mindful afternoon of yoga building confidence and learning conditioning exercises to help you begin to practise or improve your headstand (or even scorpion pose) safely. ... read more
Movement, Release and the Feet, Sat 26 Oct
Join Pilates teacher, Anna Pearce, and Reflexologist, Lexi Clarke, on an afternoon's exploration of the wonders of the feet, and the keys they hold to finding freedom of movement and balance throughout the body... ... read more
Alexander Technique: An introduction, Sat 2 Nov
Would you like to be pain free, less stressed, have a better body image, more mobility, improved balance and easier breathing? ... read more
Mindful & Somatic Yoga with Charlotte Watts, Sun 3 Nov
Open, breathe, relax, let go.... The next theme in this series of workshops looks at 'Where stress meets bellies & lower backs'. ... read more

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©2009  Brighton Natural Health Centre 27 Regent Street Brighton BN1 1UL - tel 01273 600010 - email info@bnhc.co.uk - Registered Charity No: 290122