In the rare instance that we have to cancel a class, course or workshop, we will notify you in advance and refund you any fees paid in full if you have pre-paid. If you cancel before the start of a course, the refund will depend on the amount of notice we have received and percentage refunds are shown below. You must give at least 24 hours notice before the start of a course or workshop to be eligible for any kind of refund.
refund rates & notice period
2 weeks or more: Full refund
Please note we do not give refunds for sessions missed within a course, and it is not possible to ‘transfer’ sessions missed to another course or date.
account credit/gift vouchers
Any credit on account either offered in rebate by the centre or issued as a gift will be valid for 1 year from the date added on the account or as stated on the gift card/voucher.
Occasionally we may offer you a substitute teacher if the usual teacher is not able to teach a particular class. We prefer to be able to offer you an alternative rather than just cancelling outright. If we are unable to source a substitute teacher and you are on a course, your usual teacher will offer a replacement class on another date. If you cannot make this replacement class, or there is no time on the schedule to offer a replacement class, we will refund you the value of that class. Use our online timetable to stay up to date!
book and pay in good time
Make sure that you book well in advance of the course starting to avoid disappointment. We work on a first-come, first-served principle both for courses and drop-in classes.