booking terms

cancellations

In the rare instance that we have to cancel a class, course or workshop, we will notify you in advance and refund you any fees paid in full if you have pre-paid. If you cancel before the start of a course, the refund will depend on the amount of notice we have received and percentage refunds are shown below. 

refund rates & notice period

You must give minimum 24 hours notice before the start of a course or workshop to be eligible for any refund.
Less than 1 week: 50% refund or 75% credit on account
1-2 weeks: 75% refund or full credit on account
2 weeks or more: Full refund

Unfortunately we cannot offer refunds if you arrive too late to enter a class or workshop, however if you call reception to inform us you will be late we can try to arrange late access up to 15 minutes after the start of the event.

Please note we do not give refunds for sessions missed within a course, and it is not possible to ‘transfer’ sessions missed to another course or date.

account credit/gift vouchers

Any credit on account either offered in rebate by the centre or issued as a gift will be valid for 1 year from the date added on the account or as stated on the gift card/voucher.

replacement classes

Occasionally we may offer you a substitute teacher if the usual teacher is not able to teach a particular class. We prefer to be able to offer you an alternative rather than just cancelling outright. If we are unable to source a substitute teacher and you are on a course, your usual teacher will offer a replacement class on another date. If you cannot make this replacement class, or there is no time on the schedule to offer a replacement class, we will refund you the value of that class. Use our online timetable to stay up to date!

advance booking & arrivals

Make sure that you book well in advance of the course/workshop starting to avoid disappointment. We work on a first-come, first-served principle both for courses and drop-in classes. Reception is staffed during core hours, outside these times a volunteer or teacher will open the reception 10-15 minutes before the class to allow entry. We usually allow entry up to 10 minutes after the start of a class, course or workshop - if you are running late, please give us a call and we will do our best to ensure access for late arrivals.

 

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