frequently asked questions
what's the difference between a drop-in class and a course?
A drop-in class is one which does not need to be booked in advance. You just turn up and pay on the day. We suggest you arrive ten minutes before to give you time to pay and get changed. You should also be aware that we operate on a first-come, first-served basis so for busy classes you may need to arrive even earlier to ensure you get a place. You can either pay per class or pay a discounted rate by buying a block of 10 or 20 classes in advance (see multi-class cards for more information).
A course is when you commit and prepay for a series of classes that occur once a week on the same day at the same time. This works out cheaper per class than paying a drop-in fee and you get the added bonus of working with the same people each time. You're more likely to get a sense of progression with a course, and you're also more likely to make the effort to come to class if you've prepaid!
If you do have to miss any classes due to other commitments, unfortunately refunds for the missed classes are not possible.
METHODS OF PAYMENT
how do I pay?
Courses can be paid for online, over the phone by calling us on 01273 600010 or in person at the centre by cash, cheque or card. Give yourself enough time beforehand as sometimes there may be a rush of people waiting to pay, especially if a new course is just starting. Drop-in classes must be paid for in person before the class, either at the the front desk or directly to the teacher when the desk is closed. Class cards can be purchased over the phone or at reception.
can I pay concession rate online?
Unfortunately you cannot pay online for concession rate. You need to come in person to the centre and show your ID or proof of eligibility.
CANCELLATION AND LATENESS
what if I need to cancel my course?
Let us know as soon as you can and we'll do our best to refund you what we can according to the timeframe.
how late can I join a class?
Up to 15 minutes after the start of most classes. However, please try to avoid arriving late as it does disrupt the class flow and you may miss important warm-up sequences or information.
WHAT TO WEAR AND BRING AND EAT BEFORE CLASS
what do I need to wear?
Wear loose, comfortable clothing, eg leggings, shorts or tracksuit bottoms and a T-shirt or vest top. All classes are practised barefoot.
do you supply equipment?
Yes we will provide mats, blocks, blankets and belts. If you prefer to bring your own you are welcome.
should I eat or drink before a class?
Try not to eat right before class. Certainly avoid eating a meal two hours prior to class. If you are hungry, then here are some examples of good food choices before class:
With yoga classes, you are advised to drink water before and after class rather than during. For all other classes, drinking water during class is fine.
LEVELS OF ABILITY
I'm a beginner – is this class suitable?
Each class has a level assigned to it. Most are available to all, if a class is intermediate it will say. If you are not sure just ask one of us or give us a call on 01273 600010.
can I do yoga even though I'm not flexible?
Actually, yoga will increase your flexibility over time. Yoga is an individual practice, adaptable to fit your personal needs.
what do I do if I lose something at the centre?
Please take care of your belongings and remember to take everything home with you. We do have a lost property box in the changing rooms by the cubicles. If you have left something behind, ideally come in, otherwise call us and we'll check if we have it. We take no responsibility for personal property brought into the centre and are not responsible for any losses.
Please take your valuables (purse, wallet, mobile, keys) into the studio with you. You can leave your clothes in the changing rooms, but this is at your own risk. The centre does not take responsibility for any lost or stolen items.
IS IT POSSIBLE TO BOOK STUDIO SPACE?
why should I log in?
You are only required to log in if you would like to be listed online as a practitioner in the Sussex Natural Health Directory.
what do I get if I register as a practitioner?
There are many benefits of registering with us and advertising your services to our students and other visitors to our website. You can register for our package which for £50 a year includes:
For more information, visit the Directory section of the website